EAP

The EAP/Professional Standards Committee offers confidential support to Flight Attendants, their families, and partners. Run by professionally trained peer volunteers, this service helps with personal challenges and problem resolution through three key programs:

1. EAP Services
2. Professional Standards (PS)
3. Critical Incident Response (CIR)

Mission

From time to time, everyone experiences personal or work-related problems. Sometimes, these problems can overwhelm our normal coping strategies. Support from a trained peer or a referral to a mental health professional may prove helpful.

The Association of Flight Attendants Employee Assistance Program (AFA EAP) is a confidential resource available to the members, their families and their partners to assist with personal, as well a work-related concerns. AFA EAP provides three distinct but interrelated services, including:

• Assessment, support and resource referral
• Advancement of professional standards through conflict resolution
• Response to critical and traumatic incidents. AFA’s objective in providing these services is to enhance the health, safety and well-being of its union family with the highest quality of peer support available within the EAP industry.

There is no cost for EAP services. Supported by your union dues since 1980, AFA-CWA’s nationally acclaimed EAP has provided free services to thousands of flight attendants, their families, and partners.

To access AFA’s EAP, you can contact your local peer representative directly or call the International helpline at 1-800-424-2406 or 202-434-0560 to help you access services. You can also visit the AFA EAP Department website, or click here, to find a peer representative at your local.

https://afacwa.org/eap/

Professional Standards Program

The Professional Standards (PS) program is a confidential, peer-based conflict resolution service. 

• A peer-based conflict resolution program designed to address workplace disputes and concerns among Flight Attendants & Flight Deck Crew
• The focus is on fostering mutual understanding, improving communication, and resolving conflicts without involving management which can result in a disciplinary action
• Professional Standards emphasizes collaboration and maintaining a respectful work environment, ensuring solutions are reached amicably while protecting the professional relationships among team members.

Here's how it works:

1. Reach Out: Contact the EAP/Professional Standards team to discuss your concern confidentially.
2. Share Your Situation: A trained peer volunteer will listen, assess, and gather details about the issue.
3. Collaborative Resolution: The volunteer will work with all parties involved to facilitate open communication and understanding.
4. Find Solutions: Together, the goal is to resolve the issue respectfully without involving management.

We’re here to listen, assist, and ensure all conversations remain confidential.